Need help? Email us at sales@5IX7.com.
We proudly guarantee the quality of every 5IX7 product.
If you are not satisfied with one of our products at the time you receive it, or the product fails at any time due to defects in materials or workmanship, you can return it for a repair, replacement or refund, at our discretion.
This guarantee does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Shipping & Handling
All orders ship from our warehouse in West Palm Beach, Florida. You will receive an email with tracking information when your order has shipped.
USA Shipping Rates
Orders with a subtotal exceeding $50 receive free 2-Day Priority express shipping.
Fedex 2-Day Priority – $9.50 USD
All orders begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend. 5IX7 will ship within 48 hours after processing has begun.
Please expect 2-3 business days for shipping within Canada and the USA, and 7-9 business days for international shipping. Delivery times do not include Saturday, Sunday, or statutory holidays.
When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred depending upon the destination country's import laws.
5IX7 is not responsible for the payment of any duties and taxes not included in the original purchase price.
Lost and Damaged Items
5IX7 is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider and we do not assume any liability for lost or damaged packages.
Once your order is fulfilled you have 30 days to begin a return. You will receive a return label via email.
We are currently unable to accept returns from outside Canada and the USA.
Items must be unworn, unwashed, and returned in the original packaging with hang tags attached.
Discounted items and items marked FINAL SALE are not eligible for return or exchange.
Socks, swimwear, headwear, and water bottles are Final Sale for hygienic reasons.
Received a Gift?
Gifts are eligible for exchange or store credit. If you have received a gift, please email sales@5IX7.com.
If you would like to exchange and item that you purchased, please email sales@5IX7.com.
A restocking fee enables us to offer pre-paid return labels for all orders. This fee helps cover the cost of shipping, as well as inspecting and processing your return at our Florida warehouse.
This expense is not built into our prices because we believe in making our products available to you at the fairest possible cost.
Canadian returns are subject to a $10 restocking fee.
USA returns are subject to a $20 restocking fee due to international shipping costs.
For any questions or concerns regarding our return process, please contact sales@5IX7.com
Accepted Payment Methods
- American Express
5IX7 reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email and refunded in full.
Tax and Duty
Should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less shipping costs.
- Alberta – 5% GST
- British Columbia – 5% GST + 7% PST
- New Brunswick – 15% HST
- Newfoundland & Labrador – 15% HST
- Nova Scotia – 15% HST
- Northwest Territories – 5% GST
- Nunavut – 5% GST
- Ontario – 13% HST
- Prince Edward Island – 15% HST
- Quebec – 5% GST
- Saskatchewan – 5% GST
- Yukan – 5% GST
International orders may be subject to taxes and duties levied by the importing country.
Terms & Privacy
Terms and Conditions
The 5IX7 website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site. By visiting 5IX7 / www.5ix7.com, you are accepting and consenting to the practices described in the terms and conditions. We may modify the terms and conditions periodically, at any time, and your continued use of this site following such changes shall signify your agreement to be bound by the modified terms and conditions.
This site is owned and operated by 5IX7. 5IX7 / www.5ix7.com / "we" / "our" / "us" reserves the right to make changes to the information and content on this site and the services described therein, at any time and without notice.
Restrictions on Use of the Site
Subject to these terms and conditions, www.5IX7.com hereby grants you a revocable, non-transferable, non-exclusive, personal and limited license to use and view the site, solely for purposes of purchasing or reviewing 5IX7 products and not for any commercial use or for use with, or on behalf of, any third party. You may not reproduce, redistribute, publish or otherwise use by electronic or any other means any part of www.5IX7.com or any content without 5IX7's prior written consent.
You may not use www.5IX7.com in any manner that interferes with our normal operations or with the use and enjoyment of another user. You may access www.5IX7.com and the content provided only through the user interface provided by us. You agree to use the site and the services only for their intended lawful purpose and in accordance with all applicable laws.
Ownership of Content
Our site includes a combination of content that we, our users, and other third parties create. All of the content available through www.5IX7.com including, but not limited to, written content, interface design and layout, photographs, graphics, images, illustrations, marks, logos, sound or video clips, software code and animation, is trademarked or copyright protected. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any parts of the contents of this website except in accordance with this agreement.
Grant of License
We reserve the right to ask for the removal of any content that violates these terms and conditions or that is otherwise in our opinion, offensive or inappropriate misuse of information and content found on www.5IX7.com and owned by 5IX7.
Registration and Account Responsibility
Registration on www.5IX7.com is available to anyone nineteen years or older who truthfully and accurately provides all required information, including a legitimate address, and who obtains a unique username and password each time you log in to www.5IX7.com you will be confirmed an authorized user as defined within our terms and conditions. You are solely responsible for protecting the security and confidentiality of your username and password. You are solely responsible for any and all access to, and activities performed on www.5IX7.com including but not limited to, all transmissions and obligations (ie. financial obligations) with your username and password or any other breach or threatened breach of the sites security of which you become aware. You may not use false or misleading contact information, pretend to be someone other than yourself, or otherwise mislead www.5IX7.com or our service providers.
Please note, www.5IX7.com does not knowingly collect personally identifiable information from anyone under the age of nineteen. Please do not submit any personal details if you are under nineteen years of age – you may rely on your parent(s) or guardian(s) to assist you. www.5IX7.com will not disclose any personal data to outside organizations or parties unless required by law or in connection with a legal claim or proceeding. www.5IX7.com may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners.
Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy.
We reserve the right to transfer or assign all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to www.5IX7.com.
Anyone can browse on www.5IX7.com without providing any personal information. Personal information is only gathered at the point of purchase and all information is gathered securely using an ssl certificate/secure server. www.5IX7.com uses appropriate security measures to protect the information you give us. However, although we take all reasonable steps to protect your personal information, you should recognize that there is no "perfect security' and as such, no internet data transmission can be guaranteed to be secure from access by unintended recipients. www.5IX7.com will not be held responsible for any breach of security unless this is due to our negligence.
www.5IX7.com may use certain tracking data. Tracking data information may be used for a variety of purposes, including but without limitation, to compile statistical, demographic, or aggregated information about visitors to the site generally, and also may be used to create reports on user demographics and the traffic patterns of the site. the reports that are generated from tracking data information are used for a variety of purposes, including, for example, to improve the 5IX7 site and our services.
Products on www.5IX7.com may be available limited to the quantities listed on the site. In some cases, products displayed on the site in images or other intellectual content, may not be available for purchase on www.5IX7.com. We try to maintain accurate information on the site regarding product availability, size, and pricing, however we cannot guarantee any such accuracy. In addition, the actual colors of the products displayed on www.5IX7.com will depend on the settings of your monitor, and 5IX7 cannot guarantee that your monitor's display of any color will be completely accurate.
www.5IX7.com reserves the right to refuse, in its sole discretion, any order placed on the site (including, without limitation, orders placed with incorrect information or errors in pricing, including, without limitation, any such errors made by www.5IX7.com). www.5IX7.com further reserves the right to change or modify any order placed on the site. In the event any order is cancelled or changed, www.5IX7.com will attempt to notify you of such cancellation or change; however, www.5IX7.com cannot guarantee that you will receive such notice.
www.5IX7.com may provide links to other sites. Please note we are not responsible for any content featured on those sites and are not liable for damages or concerns that arise from that content.
We disclaim any responsibility for the deletion, the failure to store, the misdelivery, or untimely delivery of any information or material including, without limitation, any purchase order submitted to or transmitted through www.5IX7.com.
We do not warrant that the site will be uninterrupted or error free. In addition, we do not make any warranty as to the content on www.5IX7.com. www.5IX7.com and the content and services available on the site are distributed on an "as is, as available" basis. any material that you download or otherwise obtain through the site is done at your own discretion and risk, and you will be solely responsible for any damages to your computer system or loss of data that results from your download of any material.
We make no warranties of the following:
- that www.5IX7.com will meet your requirements
- that www.5IX7.com will be uninterrupted, timely, secure, or error free
- that the content including information regarding products, pricing, or availability that may be obtained from www.5IX7.com will be accurate or reliable, the quality of any products, services, information, or other material that you purchase or obtain through the site will meet your expectations
- that the site will be free of viruses or other harmful or malicious code
- and that any errors on this site will be [promptly] corrected.
By using www.5IX7.com you expressly agree to assume the entire risk as to the quality and performance of the site and the accuracy or completeness of its content.
In no event shall www.5IX7.com or any third-party involved in the creation and maintenance of the site and its content included, be liable for any damages (including without limitation, direct, incidental, special, consequential, indirect, or punitive damages, or damages resulting from lost profits, lost data or business interruption) arising out of your access to, use, or inability to access or use the site, including damages to your computer equipment.
Please send any questions or comments regarding www.5IX7.com to sales@5IX7.com.